Terms and Conditions


You are required to read the Terms and Services mentioned on this page. By using this website, you automatically agree to the Terms and Conditions mentioned on-page. Custom Boxes MarketTM has the right to change its terms and conditions without notice so you are advised to check back on this page from time to time.

Copyright Notice:

Custom Boxes Market owns all content on this website. Any use of the content on this site by copying or modifying is not allowed without legal permission from the owner.

User Conduct on Our Website:

You agree that any material provided by you through the site or by any other means will not be copyrighted in any way unless permission is taken from the owner of such content. Also, any material provided but not be indecent, offensive, or objectionable in any way.

By placing an order with us you agree to provide the correct information for the delivery of your products. Any misuse of the website can result in legal action being taken.

We do not control the content posted on the site by our users and visitors and therefore cannot be held responsible for such content that you may find misleading or offensive in any way. In such a case you may report said content to us and appropriate steps will be taken.

By placing an order on our website, you agree that you are of legal age and are able to present yourself in judicial proceedings if needed. You agree that you have the right to place an order for the products being purchased.

You also agree to the Privacy Policy mentioned on the Privacy Policy page and understand that your personal information be used by the website as mentioned in the Policy on that page. Privacy Policy (LINK).

Limitation of Liability:

We are not liable in any way above the amount paid to us for your order or requested service.

In no event shall Custom Boxes Market.com or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not Custom Boxes Market.com has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from Custom Boxes Market.com or its affiliates, including without limitation, damages arising from the mistake, omission, virus, delay, or interruption of service. in no event shall Custom Boxes Market.com be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content.

Payment, Order Placement, Cancellations:

All prices on this website are mentioned in US Dollars or USD. Custom Boxes Market starts working on your order as soon as the payment is made for the order through an authenticated payment channel.

You are required to fill out the form of products and services through soft or hard copy. which states what the customer needs us to do. No changes can be made after the printing task has been sent to the press. After proof approval, you have a time duration of 4 hours to cancel the order but the cancellation will result in 20% to be deducted from the total payment for the order. You may also cancel an order after 24 hours against a deduction of 50% from the total payment. The deductions are to help us cover the costs of any wasted resources after starting work on your order. Orders cannot be canceled once they have been shipped.

Cancellation is also not possible if delays arise due to circumstances beyond our control. This also goes for shipping processes that are beyond the control of the company.

Return and Refund Policy:

You are required to inform the company of any faults in the products without 2 working days of receiving the product. In case of any faulty printing, we will reprint the order but the money will not be refunded. Our management team goes through extensive checks to make sure that products are satisfactory. It is the customer’s responsibility o send us a photo of the defect within 7 days at their own expense for us to reprint the order.

At least 99% of the product is to be returned in order to qualify for reprinting within 10 business days after delivery. Urgent orders have extra charges which are non-refundable.

Proofs and Color Accuracy:

Order placement includes a form of products and services that the customer is required to fill out that states exactly what the customer wants us to do. The customer needs to approve the form which includes the final artwork and job specification sheet. It is the customer’s responsibility to go through all details mentioned in the specification sheet because once we get approval from the customer, the task is sent to the press. Turnaround time after final form submission is mentioned on the site. CBM is not responsible for any requirements beyond those mentioned in the specification sheet.

Color accuracy and density are not guaranteed, screen proofs only predict design layout, text accuracy, image proportion, and placement. CBM tries to match the gradient density of colors in duo-tune. Matched proofs can be ordered by the customers of the duo-tune. Lamination of products can affect them or change the final printed color appearance. CBM is not liable for the color appearance of a laminated product(s).

The final product color is taken from the artwork and design submitted by the customer and no guarantee is given that the color will be an exact match due to limitations of the printing process and the type of ink that is used. By placing an order, you automatically agree the Custom Boxes Market will not be responsible for color inaccuracies in the final product. No reprints are done for such color alterations which are caused by system limitations. A guarantee is given for color if a customer demands hard proof before the final printing. Hard proofs are charged extra by Custom Boxes Market.

Customers Content:

All artwork and design images are required to be in CMYK format and a minimum resolution of 300DPI otherwise Custom Boxes Market will not be responsible for any printing errors like blurred printing or different printing than what you demanded.

Any images, graphics, text, or material to be incorporated into the products is the responsibility of the customer.

We reserve the right to decline a product that might be considered illegal or violates any third parties. The customer accepts all liability after placing the order for the products and materials created in the customer’s’’ direction. CBM will not print anything offensive, abusive, or indecent.

Custom Boxes Market ™ may preserve Content and may also disclose Content if required to do so by law or in the case that such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Custom Boxes Market ™, its users and the public; (e) any conflict with our other clients.

No Liability for Errors:

Custom Boxes Market ™ will not be held responsible for errors in the final product such as:

  • Any spelling, grammar, or font mistakes
  • Percolating marks and graphic punctuation
  • Cracks in folds, cropping marks, or die lines.
  • Overprinting
  • The difference in finished product size

*Product is shipped flat and pre-assembled.


You agree that you shall indemnify and defend Custom Boxes Market ™ and all related parties to Custom Boxes Market against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.


Custom Boxes Market has the right to use any printing technique which is well suited to them.


Please tell us in advance if you require any food-grade paper or card printing. We do not use food-grade material by default.

Overruns Underruns:

Custom Boxes Market usually delivers the exact number of products but there is a chance of 5% underruns or overruns so the customer requires the exact quantity of products it is advised to order 10% over the required quantity.

The company delivers the exact number of products but there is a change of a 5% under run and overrun so the customer who requires the exact quantity of products is advised to order 10% over the required quantity.

Production Speed, Shipping, and delivery of orders:

Custom Boxes Market will inform customers of the time required to produce the order once the order placement has been completed. If the customer requires the order on an urgent basis, the customer is required to let us know in advance. Urgent printing usually incurs extra charges based on the nature and quantity required.

Delivery of the product is free and is the concern of Custom Boxes Market. The customer only needs to pay for the product as agreed in the final agreement.

Custom Boxes Market does the best it can to make sure that all orders are produced and shipped in a timely manner. Custom Boxes Market cannot be held responsible for delays in shipping or delivery due to technical difficulties, weather conditions, shipping company delays, customs issues, or any circumstances that are beyond the control of Custom Boxes Market. Shipping time is calculated based on the estimates provided by our supplier and order history. In case there is a delay in any urgent order, expedite fee will be waived where applicable.

For orders outside of the United States, the customer is responsible to pay for any Custom Duty and fees related to shipping. The customer is responsible to clear any such issues.


Custom Boxes Market observes the following holidays.

  • New Year’s Day and Day after New Year’s Day
  • St. Patrick’s Day
  • Good Friday
  • Easter Monday
  • Victoria Day / National Patriots’ Day
  • Canada Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Boxing Day


The site and its content are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. you acknowledge that the operation of the site may not be uninterrupted or error-free. references and links to products or services of independent companies may appear on the site. these references and links are provided “as is” without warranty of any kind, either expressed or implied.

Changes to our Website and Terms and Conditions:

Custom Boxes Market has the right to change the website anytime without any notice whatsoever to the customer and terms and conditions will be updated accordingly. Upon using the new site, you will agree to the new updated terms and conditions as well.

Contacting Us

In case of any queries, you can contact us anytime by email, phone or chat support. Please refer to our Contact Us.